AREAS OF SPECIALTY

Phoenix Consulting specializes in the following business services:

• Business Process Improvement

• Settlement/Contract Management

• Expert Witness Testimony

• Client Education/Advocacy, including our popular KNOW THE ISO service

Business Process Improvement

Phoenix Consulting can help you maximize your chances of market success through advance analysis and planning, for example:

• Strategic planning, to clarify your business objectives and priorities;
• Business feasibility analysis for new services;
• Systemization of your customer contact programs; or
• Internal change management.

Phoenix Consulting can help you manage your risk exposure and efficiently resolve disputes through:

• Negotiation of customized contracts;
• Composition of, or responses to, competitive RFPs;
• Settlement negotiations for billing or other contract disputes, or adjudication as a neutral party through ADR; and/or
• Facilitation for settlement conferences or workshops.

Our Principal Consultant has extensive experience successfully representing client interests, through written and oral testimony before regulatory and legislative bodies.

Client Advocacy

Phoenix Consulting can represent your interests through a variety of other regulatory/litigation services, such as:

• Monitoring/analyzing proceedings;
• Building alliances with other parties, to increase probability of favorable outcomes; and
• Filing briefs and other documents.